Terms & Conditions
TERMS & CONDITIONS
Basil & Prudence Ltd trading as Bodyscience UK Website (www.bodyscienceuk.co.uk) Terms & Conditions
Customers submitting an order agree to be bound by the following terms and conditions set out by Basil & Prudence Ltd. The following terms and conditions supersede any previous terms and conditions and Basil & Prudence Ltd reserves the right to make changes to the website and this document at anytime.
1.1. Basil & Prudence Ltd do not accept liability for any loss or damages caused by this website, or any website linked to this website.
1.2. Basil & Prudence Ltd reserve the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
- ORDERING METHOD
2.1. Basil & Prudence Ltd websites (including www.bodyscienceuk.co.uk) offer online purchasing.
- CURRENCY USED
3.1. The nominated currency used for all transactions is Great British Pounds (GBP£).
3.2. All prices displayed on the website (www.bodyscienceuk.co.uk) will be in GBP£ and will be exclusive of VAT.
4.1. All UK customers and deliveries sent to UK delivery addresses from the website (www.bodyscienceuk.co.uk) will not be subject to VAT.
- SHIPPING RATES
5.1. Basil & Prudence Ltd will publish or display the current shipping rates on the website as applicable.
5.2. Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Basil & Prudence Ltd.
5.3. Basil & Prudence Ltd reserve the right to change any or all of the following, at any time:
5.3.1. Shipping rates charged to any destination;
5.3.2. Delivery method;
5.3.3. Carrier or shipping provider.
- SHIPPING WITHIN UK
6.1. Online orders for delivery within UK are normally dispatched via Royal Mail tracked service and usually arrive within 5 working days from dispatch.
6.2. Standard Delivery rates within UK (including islands) are: £4.95
6.3. A flat rate of £4.95 will be charged for orders.
- SHIPPING TO EUROPE
7.1. Online orders for delivery to Europe (those countries within the EU) are normally dispatched via Royal Mail Air Mail and should usually arrive within 7 – 10 working days from dispatch. We will use a Tracked and Signed service where possible. Please note that once the parcel has been received into the destination country's postal service delays can occur but a job number will be supplied.
7.2. Standard Delivery rates for delivery to Europe are:
7.3. A flat delivery rate of £12.95 applies to all Europe deliveries.
7.6. Basil & Prudence Ltd. do not accept any responsibility for customs delays; these will solely be the responsibility of the purchaser.
- INTERNATIONAL SHIPPING
8.1. Basil & Prudence Ltd ships to most destinations around the world via Royal Mail Air Mail.
8.2. Orders should normally arrive up to 14 working days from dispatch. Please note that any immigration security issues may cause delays and these are out of our control.
8.3. Basil & Prudence Ltd do not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
8.4. International customers (customers outside UK) will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.
8.5. The Standard Shipping Rate to all international destinations is a flat rate of £12.95 per order. Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.
- DISPATCH OF ORDERS
9.1. Orders are normally dispatched within 1-5 business days of Order Confirmation subject to all ordered items being in stock.
9.2. If any items cannot be fulfilled from your order we will contact you via email.
- ACCEPTANCE OF GOODS
10.1. On receiving the order the customer is responsible for inspecting the goods for fault or damage.
10.2. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Basil & Prudence Ltd, as soon as possible. Please see Returns & Exchanges Policy for more information.
11.1. Basil & Prudence Ltd reserve the right to change prices without notice.
11.2. All prices and orders are displayed and processed in GBP£ and will exclude VAT.
- GIFT CARDS
12.1. Basil & Prudence Ltd may from time to time make Gift Cards available on the website.
12.2. Gift Cards when issued may be used online at www.bodyscienceuk.co.uk.
12.3. Gift Cards are treated by Basil & Prudence Ltd as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Basil & Prudence Ltd Gift Cards are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts.
12.4. Basil & Prudence Ltd Gift Cards are not considered as goods or services with a retail price and therefore:
12.4.1. They do not include VAT;
12.4.2. They cannot be discounted and are not subject to any discounts.
- RETURNS OR EXCHANGES
We understand selecting the right style and size online can sometimes be difficult. For this reason, we are willing to accommodate an exchange, credit note or full refund on online orders within 28 days of purchase provided the tax invoice can be produced, the original tags are attached, and items are returned in unworn condition.
Refunds can be issued on purchases made online at www.bodyscienceuk.co.uk only. Refunds are not accepted from items purchased on third part distributor sites or other stockists. Refunds are also not accepted on sale items. However, exchanges can be offered up to the sale value of the item.
All garments are subject to inspection.
We strive to ensure you are satisfied and want you to love and enjoy your purchase. If something isn’t quite right, let us know.
1.1 At Basil & Prudence Ltd we pride ourselves on providing quality product to our customers. In the instance where a garment is considered faulty we will offer a refund, replacement or credit note, for the full purchase price. You must provide proof of purchase. Basil & Prudence Ltd reserve the right to examine the item in question.
1.2 Basil & Prudence Ltd are not obliged to offer a refund, repair or exchange without providing proof of purchase.
1.3 Warranties, refunds or exchanges are not available on any Gift with Purchase items and/or Promotional Products.
1.4 If you require an exchange please email firstname.lastname@example.org with your preferred exchange choice along with your name, contact details, invoice number and details of the preferred replacement choice (Item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment. If the style you require is 'out of stock' an online credit note or refund will be issued.
Enclose your receipt and merchandise to:
PO Box 3656
1.6 Basil & Prudence Ltd reserve the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by Basil & Prudence Ltd a replacement item will be shipped subject to stock availability or a credit note or a refund issued. A response for Faulty Claims will be received within 10 business days of the garments arrival at the address above. For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
Basil & Prudence Ltd will not be held responsible if there is a delay in delivery or if the parcel is not received. Please do not leave any returns at the office door or through the letterbox. We can not guarantee that they will be received.
Customers will be responsible for correctly completing mail return address.
You need to send the original or a copy of receipt with you order.
In the event that your product is lost in transit, Basil & Prudence Ltd will not be held liable.
We ask that you allow 7 business days from the day you return your package for your account to be credited.
No postage and/or delivery charges will be refunded.
2.0 RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
2.1 Should you qualify for a Gift with Purchase upon meeting minimum spend requirements. Then however, choose to return your purchased goods for a full refund the Gift with Purchase must be returned also. This must be returned in its original saleable condition, with all tickets attached. If upon receiving your returned package the Free Gift is not enclosed, the retail value of the Gift with Purchase will be deducted from the refundable amount. A Basil & Prudence team member will contact you immediately and will await 10 business days before processing your payment. The cost of returning the Free Gift will be incurred by the purchaser.
3.2 If you wish to keep your Free Gift with purchase however choose to exchange your purchased items at a later date, an online credit will be issued so you continue to receive the Free Gift at no cost. There is no warranty or exchange on Gift with Purchase items and/or Promotional Products.
4.0 MAIL ORDER RETURNS
4.1 You are welcome to exchange items purchased over the phone or via email with Basil & Prudence Ltd within 14 days of purchase, provided you have your receipt, the original swing tags are intact and items are in unworn condition.
4.2 Refunds are not issued for change of mind purchases, if the item is no longer suitable (wrong size/style) or there is a delay in delivery. We will gladly exchange the item for you when returned or offer a credit note valid for 6 months from the date of exchange.
- a) Basil & Prudence Ltd will not be held responsible if there is a delay in delivery.
- b) Customers will be responsible for correctly completing the mail return address.
- c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
- d) You need to send the original or a copy of receipt with you order.
- e) Basil & Prudence Ltd is not liable should you parcel get lost in transit.
- f) We ask that you allow 7 business days from the day your return your package for your account to be credited.
- ORDER CANCELLATIONS
14.1. Orders may be cancelled only in the instance where the order has not yet reached the packing stage.
- TYPOGRAPHICAL ERRORS
15.1. In the event that an item is listed at an incorrect price or with incorrect information, Basil & Prudence Ltd reserve the right to withdraw an item from sale, and to refuse or cancel orders.
15.2. Basil & Prudence Ltd will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.