RETURNS & EXCHANGES
We trust you will be delighted with your Basil & Prudence Ltd purchase, but if you are not completely satisfied you can return it to us any time within 28 days of receipt. (Please note we do NOT accept returns on SALE items). Products must be returned unworn and undamaged in their original packaging.
Refunds can be issued on purchases (FULL PRICED items ONLY) made online at www.bodyscienceuk.co.uk only. Refunds are not accepted from items purchased from third party distributors of any of our brands.
Please note that we are UNABLE to process refunds on SALE items. However, we can exchange your item with another at the same value or higher. Additional payment will be required for any exchanges over the items sale value.
No postage and/or delivery charges will be refunded.
All garments are subject to inspection.
If you require an exchange please email firstname.lastname@example.org with your name, contact details, invoice number and details of the preferred replacement choice (Item name, colour & size). This will ensure your item is kept aside whilst we await the return of your garment. If the style you require is 'out of stock' a gift voucher or refund will be issued.
For a refund please return your item/s to us at the below address. Include your invoice in the package and mark next to the item/s you wish to return for a refund.
RETURNS & EXCHANGES ADDRESS:
PO Box 3656
We pride ourselves on providing quality products to our customers. In the instance where a garment is considered faulty we will offer a refund, replacement or gift voucher for the full purchase price. You must provide proof of purchase. Basil & Prudence Ltd reserve the right to examine the item in question to determine whether a product is faulty.
If deemed faulty a replacement item will be shipped subject to stock availability or a voucher or refund issued. A response for Faulty Claims will be received within 10 business days of the garment’s arrival at the Returns address above. For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of postage back to you.
- Basil & Prudence Ltd will not be held responsible if there is a delay in delivery.
- Customers will be responsible for completing the returns form accurately.
- You must send the original or a copy of your invoice with the package.
- In the event that your product is lost in transit, Basil & Prudence Ltd will not be held liable.
- We ask that you allow 7 business days from the day you return your package for your account to be credited.
RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
If you have received a gift with purchase and then decide to return your purchased goods for a full refund the Gift with Purchase must be returned also. This must be returned in its original saleable condition, with all tickets attached. If upon receiving your returned package the free gift is not enclosed, the retail value of the Gift with Purchase will be deducted from the refundable amount. A Basil & Prudence Ltd team member will contact you immediately and will await 10 business days before processing your payment.