1. How can I contact you?
The quickest way to contact us is by sending an email to firstname.lastname@example.org This email address is constantly checked by the team and we will always get back to you.
2. How much does UK delivery cost?
We charge £5.95 for standard delivery (Royal Mail 3-4 working days)
Free Delivery for Orders over £140.00 (Royal Mail 3-4 working days)
3. Do you deliver worldwide?
Yes, Basil & Prudence Ltd delivers worldwide to Europe, Middle East, US, Canada, Asia using Royal Mail and we charge a flat rate on £12.95 for Europe and the rest of the world. (Royal Mail 5-14 working days)
4. What payment methods does Basil & Prudence accept?
Payments can be made via credit or debit cards. We accept Visa, Mastercard and our payment gateway is operated by Secure Trading.
5. Can I order over the phone?
6. Is it safe to purchase online from bodyscienceuk.co.uk?
Yes. Whether you are using your credit or debit card, you can be assured your payment is secure. All card information is encrypted and we do not store any credit card details nor do we share your personal information with any third party.
7. What is your returns policy?
We offer a 28 day refund policy on all orders. The 28 days is from the day you receive the item. Simply mark your invoice with ‘refund’ next to the item you are returning and send it back to us at the following address:
PO Box 3656
You will be notified via email when your refund has been processed.
Please note that we are unable to refund sale items but we can exchange it to the value of the item at sale price.
8. Can I exchange an item I’ve purchased?
Yes. Simply email us at email@example.com quoting your order number and advise us of the item you would like to exchange and what you would like to exchange it for (including style, colour, size). We will then hold this item while we await the return of the original item. All exchanges should be returned to the above address.
9. What if the item I receive is damaged or faulty?
We are proud of the excellent quality of the brands that we stock and work hard to ensure all items sent out are in perfect condition. However if you have a concern with a faulty or damaged item, please email us at firstname.lastname@example.org
10. What size should I order?
We understand it can be hard to know what size to order so if you would like assistance with this please email email@example.com and the Basil & Prudence team will be happy to help.
NB: Compression garments should be worn tight please refer to the size chart for your garment sizing